RE: Aetna Senior Supplemental – Medicare Supplement ID Card Update

In an email received on July 18th, 2016 from Aetna Senior Supplemental.

Thanks to feedback from our valued agents and policyholders, we have revised some of the language on our Medicare Supplement ID cards to make it easier for medical care providers to electronically verify eligibility and submit claims. Starting this week, existing policyholders (with a policy effective date before October 1, 2014) will be receiving a new card with a letter explaining the change. Due to the large volume of new ID cards being mailed, members can expect to receive their new ID card between now and September 1, 2016. Their benefits have not changed and they can continue to use their existing ID card until they receive their new ID card.

We appreciate your help in continually improving our members’ experiences.

aetna senior supplemental    aetna-senior-supplemental-IDcardSample2016back

The Letter:


Dear <<Name>>,

Thank you for trusting us with your insurance coverage. We have redesigned our health insurance

cards to make it easier and faster for your medical care providers to electronically verify your eligibility

and submit your claims. This means better service for you. Please note that ALL of your Medicare

Supplement benefits remain the same.

Share your new card with your providers

This card replaces your previous insurance card. You will need to share this new card with your

medical care providers to make sure they have the most current information. Discard your previous

card and begin using this new one immediately. You can tear off and discard the small stub located

on the right side of the card. To request another copy of the card, go to the member secure side of

aetnaseniorproducts.com.

It’s easy to manage your policy online

Remember that you always have access to the member secure side of aetnaseniorproducts.com. You

can:

• View your policy details

• View your claims

• View your payment status

• Access Member Discount Program details

• Update your contact information

If you have any questions, please contact your agent or our team. Again, thank you for being a part of

our family of policyholders.

Sincerely,

Your Policyholder Services Team

 

If you are an Aetna Senior Supplemental policyholder and have questions, please call our office at (866) 260-9829.