Privacy Policy

What we collect

When you request a quote, fill out a form, use live chat, call us, or register on our site, we may ask for your name, email address, mailing address, phone number, and other details we need to help you. This is called personally identifiable information (PII): information that can identify, contact, or locate you.

How we use it

We use your information to:

• Respond to your requests and customer service questions.
• Personalize your experience and show you the content and services you care about most.
• Improve our website.
• Follow up after a live chat, email, or phone inquiry.
• Ask for ratings and reviews of our service.

Phone calls

Calls to and from iHealthBrokers may be recorded and tracked. We use recordings and call data for quality assurance, training, and to understand which of our marketing is working.

Text messages

If you opt in to text messages from a web form or any other channel, you agree to receive SMS messages from iHealthBrokers, including customer care and account notifications. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. We do not share SMS consent with third parties.

Email

We may email you to answer questions, send information and updates about your coverage, and share news with our mailing list or past clients. Our emails follow the CAN-SPAM Act:

• No false or misleading subject lines or sender addresses.
• Promotional messages are identified as advertisements.
• Every message includes our physical business address.
• Opt-out requests are honored quickly. You can unsubscribe using the link at the bottom of any email.

Cookies and tracking

Cookies are small files your browser stores that let a site remember your preferences. We use them to save your preferences for future visits and to compile aggregate data about site traffic and interactions, so we can improve the site. We may use trusted third-party services that collect this information on our behalf.

You can set your browser to warn you when a cookie is sent or to turn cookies off. If you turn them off, some features may not work correctly. We honor Do Not Track signals: when your browser sends one, we do not plant cookies or use advertising. Visitors may browse our site anonymously, and we do not allow third-party behavioral tracking.

Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

Security

Our site is scanned regularly for security vulnerabilities and malware. Your personal information is kept on secured networks and is accessible only to a limited number of people with special access rights, who must keep it confidential. Sensitive information you submit is encrypted using Secure Socket Layer (SSL) technology. Payments are processed through a gateway provider and are not stored or processed on our servers.

Your choices

You can change or correct your personal information by emailing us, calling us, or chatting with us. You can stop text messages by replying STOP and stop emails by using the unsubscribe link.

Children

We do not specifically market to children under 13, and we do not knowingly collect their personal information (COPPA).

California

Under the California Online Privacy Protection Act (CalOPPA), websites that collect personal information from California residents must post a privacy policy. This page is that policy. Our Privacy Policy link includes the word “Privacy” and appears on our site, and we post any changes on this page.

If there is a breach

If a data breach occurs, we will notify affected individuals by email within seven business days.

Policy changes

We will post any changes to this policy on this page. The date at the top shows when it was last updated.

Contact us

iHealthBrokers, a d/b/a of Oakbridge Insurance Agency LLC
730 Peachtree St NE #570, Atlanta, GA 30308
support@iHealthBrokers.com
(866) 260-9829